Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised and compliant gaming experience. This includes details you give us directly when registering an account, making deposits or withdrawals, or contacting customer support.

Personal Data

Typical information includes your full name, date of birth, residential address, email address, telephone number and payment details. We also verify identity documents where required by gambling regulations.

Technical and Usage Data

During your visits we automatically gather certain technical information such as your IP address, browser type and version, device operating system, pages visited, time spent on the site and referring website addresses. This data helps us understand how our platform is used and how we can improve it.

How We Use Your Information

Your data allows us to create and manage your account, process transactions securely, provide customer support, personalise your gaming experience and meet our legal and regulatory obligations. This includes responsible gambling monitoring, fraud prevention, anti-money laundering checks and age verification.

Where you have given consent, we may also use your contact details to send you news about bonuses, new games and special offers. You can change these preferences at any time.

Sharing and Disclosure

We do not sell your personal data to third parties. Information may be shared with trusted service providers who assist in operating our platform, including payment processors, identity verification partners, hosting providers and professional advisers. All such partners are contractually obliged to keep your data secure and to use it only for the purposes we specify.

We may also disclose information where required by law, regulation or regulatory authority, particularly to the UK Gambling Commission or other licensing bodies when necessary for compliance purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, remember your preferences, analyse site performance and deliver relevant content. Some cookies are essential for the site to work properly, while others help us understand user behaviour.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your experience on the platform.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration or disclosure. Access to your information is restricted to authorised personnel who are bound by confidentiality obligations.

Your Rights

You have the right to request access to the personal data we hold about you, to have inaccurate data corrected, and in certain circumstances to request deletion or restriction of processing. You may also object to processing based on legitimate interests or withdraw any consent previously given.

To exercise these rights, please contact our customer support team. We will respond to your request within the timeframes required by law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by gambling and financial regulations. Once it is no longer needed, we securely delete or anonymise it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any material updates will be communicated to you via email or a prominent notice on our website. We encourage you to review this page periodically so you remain informed.

Contact Us

If you have any questions or concerns about how we handle your personal data, please reach out to our support team through the live chat facility or by emailing the address listed in the footer of our website. We will be happy to assist you.